Professional Customer Service for Employees and Employers

This course is intended for beginners in Customer Service so they will learn all the basics of good and effective customer care. It is also a great start for business owners who want to improve their Customer Service and current customer experience, learn how to measure it, and what tools to use. We also provide some real-life examples that perfectly picture how an excellent Customer Service should look like. You'll get to know a few things about relationships between internal and external stakeholders, but also some basics of human interactions and why they are shaped the way they are. You will also see how Customer Service connects to other parts of the business. That will help you define paths which you can take if you want to develop skills and knowledge in other areas of the business. What areas of the business interest you the most? Where can you go when you're currently working in Customer Service?And finally, you will get to know some basics of neuroscience and how our brain grows, develops, and shapes our reality. How can you improve your everyday interactions but also absolutely transform your life by performing a few simple scientific exercises. I'm thrilled to see you here!