Mastering Customer Service Skills

Course description
This practical course will not only empower you to serve customers with confidence, you will also grow on a personal level. Mastering customer service skills will give you the ability to deal with challenging situations, because you will understand how you show up and how to determine what customers really need, so you can help them. Customers will more likely feel happy that you helped them, which will make your interactions with customers far more pleasant. The skills covered in the course, includeSelf-awareness - the course starts off by getting a better understanding of yourself and why you react the way you do, when you judge others and their behaviour. Empathy - then the focus shifts to understanding others, by putting yourself in their shoes and seeing a situation from their perspective. Problem solving - the ability to let someone feel heard, requires that you use your senses, like your ability to see or observe, and to listen, and to confirm one's understanding of the problem. Curiosity - being knowledgeable about things beyond your job, can earn the respect of others and is a magical element of great customer service. You will be guided to be curious about things that will empower you with knowledge to be a master at solving customer problems. Dealing with difficult customers - you will learn how to put all these skills into practice to become skilful, confident, and professional in customer service.




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