Managing Diverse Teams: Leading Across Cultures

Course description
Course SynopsisWelcome to our course on managing diverse teams and leading across cultures. In a globalised business environment such as ours, we believe that it is imperative for leaders to possess the leadership abilities and knowledge needed to lead effectively across cultures. You will learn how to leverage your cross-cultural experiences to increase your influence and effectiveness in different cultural contexts. You will gain an understanding of the Cultural Intelligence (CQ) framework, including the four CQ capabilities (Drive, Knowledge, Strategy, and Action) and how to apply them in the workplace. The course will also address the role of implicit bias in global organisations and how we can minimise it from eroding value in your organisation and undermining your effectiveness as a leader. Finally, you will learn how to create an action plan to develop critical CQ capabilities and to achieve your personal leadership development goals, so as to better meet the needs of your teams and organisations. Learning objectivesDevelop leadership skills and competencies needed to effectively lead in a global business environmentDevelop working knowledge of the Cultural Intelligence (CQ) framework, including the four CQ capabilities (CQ Drive, CQ Knowledge, CQ Strategy, & CQ Action)Learn to apply these capabilities and to limit the negative impact of implicit bias in the workplaceObtain strategies and practices for minimising the negative effects of implicit biasCreate an action plan for developing CQ capabilitiesGain an understanding of the importance of cultural intelligence in global leadershipObtain tools and knowledge needed to effectively lead across culturesTrainerThis course will be conducted by Isabella Tan, from Peacemakers Consulting Services. Isabella possesses a background in law, and is a Mediator and Trainer specialising in conflict management. Who should attend?This training is essential for all leaders in an organisation, including: Professionals who work with people from different cultural backgroundsLeaders responsible for managing diverse teams and promoting inclusivity within their organisationsBusiness professionals, educators, healthcare providers, and anyone else who interacts with people from a variety of cultural backgroundsEducational ApproachCombination of short but informative lectures and quizzes for review Use of real-world research data and case studiesPrerequisitesNo prior professional qualifications are requiredCourse ContentOverview of Cultural Intelligence (CQ)Cultural Intelligence (CQ) CharacteristicsCultural Intelligence (CQ) CapabilitiesCultural Value OrientationsBusiness CaseGlobal Mindset FrameworkIntellectual CapitalPsychological CapitalSocial CapitalImplicit BiasCost of Implicit BiasTypes of Biases and Implicit AssumptionsStrategies to Mitigate BiasesOrganisational & Decision Making StructuresLeader Humility & DisciplineDaily InfluencesDeveloping a CQ Leadership PlanDeveloping CQ Capabilities Executing Your CQ Development Plan




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